Effective organizations have a culture that is characterized by high trust levels. It is very difficult for a company to thrive and grow without trust as a cornerstone in its approach to treating people.
Following are a few qualities that characterize these companies written from the perspective of the leader:
How you talk to your staff is important. Some guidelines are:
- Be aware of your body language, eye contact and tone of voice. They carry 90% of the message!
- Timeliness – Talk about ‘an event’ right away; as close to the event as possible.
- You must have a relationship with your staff that would allow you to talk about issues when they arise. This requires a high level of trust in the relationship and assumes that both you and your staff have the skills necessary to engage in the conversation.
- Do you praise in public and correct in private or vice versa? Or simply forget to praise? i.e., catch people doing something right!
How you reassure your staff is important. The best way to reassure your staff is to be an effective leader. They:
- provide support.
- emphasize goals.
- facilitate communication.
- facilitate work (helping staff get the job done).
Ensure that you treat your staff with integrity by “walking your talk”.
- Be predictable – staff ‘knows’ what kind of response they’ll get.
- Be consistent – staff ‘knows’ they don’t have to deal with unknowns.
- Be fair – staff ‘knows’ everything is being taken into consideration.
- Be congruent – staff ‘knows’ they’ll get the “straight goods” from you.
- Be open – staff ‘knows’ it is OK to approach you.
Empower your staff by giving them choices.
- Be open to looking at alternatives. Reduce the risk your staff has to take to present alternatives.
- Make it acceptable for both you and your staff to make mistakes.
Facilitate everyday work situations so your staff has successful outcomes.
- Delegate effectively so that people have enough information to be successful.